Frequently Asked Questions
How much capacity do your urns hold?
All StillWood urns are available in two sizes:
250 cubic inches — for one adult
500 cubic inches — companion size for two adults
If you're not sure which size you need, feel free to contact us and we'll help you choose.
Where are the urns made?
Every StillWood urn is handcrafted in our workshop in Banning, located in Southern California.
We build each urn one at a time. Nothing is mass-produced.
What materials do you use?
We use solid hardwoods such as maple, walnut, and oak.
Even our intarsia and inlay work is made from natural wood. We do not use painted materials, printed patterns, veneers, MDF, or particleboard.
Our finishes include premium products such as Rubio Monocoat®, and we use high-quality woodworking adhesives throughout the build.
Simply put, we use the same materials we'd use in high-quality furniture.
How are the urns built?
The same way I've built cabinets and furniture for more than 20 years.
Solid wood, traditional joinery, quality materials, and careful craftsmanship.
No shortcuts.
How does the urn open?
The urn is accessed from the bottom.
A solid wood panel is secured with brass screws and is designed to stay safely closed during normal handling and transport.
This allows the urn to maintain a clean appearance without visible openings or hardware.
Can you make custom urns?
Yes.
We can often customize:
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Size
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Wood species
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Engraving
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Design details
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Religious symbols
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Other personal requests
Every project is different, so contact us and we'll discuss what's possible.
Have you completed fully custom memorial projects?
Yes.
Over the years we've built:
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Completely custom urns
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Keepsake urns
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Memorial display cabinets
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Urn display mantels
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Memorial furniture
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Modified versions of existing designs
If you have an idea that isn't shown on our website, contact us.
We'll be happy to provide a quote and estimated timeline.
How long does it take?
For our standard published models, we commit to shipping within 7 business days.
Custom projects take longer depending on the amount of work involved. Most custom projects are completed in approximately 2 weeks.
If you have a specific deadline, let us know before ordering.
Do you ship within the United States?
Yes.
We ship throughout the contiguous United States.
Every urn is packed carefully to help ensure it arrives safely.
Can urns be returned?
Unused urns may be returned within 45 days of delivery.
We cannot accept returns on used or personalized urns.
Who pays for return shipping?
If an item arrives damaged or has a manufacturing defect, we'll cover the return shipping cost.
For all other returns, return shipping is the responsibility of the customer.
Why choose a StillWood urn?
My approach is pretty simple.
I believe memories deserve respect.
StillWood started after a relative asked me to repair his mother's urn. When I looked at it, I discovered it wasn't really made of wood at all. It was basically an MDF box covered with wood-grain sticky paper.
I remember thinking, "This is somebody's mom."
As a cabinetmaker, I knew that even the kitchen cabinets I built every day were made to a higher standard than many of the urns I was seeing online.
That didn't sit right with me.
Too many memorial products are mass-produced, imported, and often dropshipped from overseas. Yet they hold something far more important than most things we own.
So instead of repairing that urn, I built a new one.
That's how StillWood started..
Today, every urn is built one at a time in my workshop using solid hardwood, real woodworking techniques, and furniture-grade materials.
No MDF.
No veneers.
No wood-grain sticky paper.
Just real wood, honest craftsmanship, and the belief that something this important deserves to be built well.
